Privacy Policy

1. Information We Collect
For Users:

• Account Information: Name, email address, phone number, delivery address, password.

• Payment Information: Processed securely via our payment provider Stripe (we do not store card details).

• Order History: Purchase details, delivery preferences, communication records.

• Usage Data: Device, IP address, location (if enabled), app interactions.

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For Vendors:

• Business Information: Company name, registration details, address, contact details.

• Stripe Data: Banking and payout info managed via Stripe; we do not store or access this directly.

• Account Activity: Order fulfilment records, cancellation rates, customer reviews.

• Communications: Emails and support interactions.

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2. How We Use Your Information
We use the information we collect to:

• Create and manage your account.

• Process and deliver orders.

• Facilitate payments and payouts.

• Provide customer and vendor support.

• Send service-related notifications.

• Improve our platform experience and services.

• Detect and prevent fraud or misuse.

• Comply with legal obligations.

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We do not sell or rent your personal data to third parties.

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3. Legal Basis for Processing
Under data protection law, we must have a valid reason to process your data. We rely on the following:

• Contractual necessity – to provide services to users and vendors.

• Legal obligation – for compliance with tax, fraud prevention, and regulatory requirements.

• Legitimate interest – to improve and secure our platform.

• Consent – where required, e.g., for marketing communications.

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4. Sharing Your Information
We may share your information with:

• Service providers (e.g., delivery partners, cloud hosting, customer support platforms).

• Payment processors (e.g., Stripe) for secure financial transactions.

• Legal authorities, if required by law or to enforce our rights.

• Buyers in the event of a company merger or acquisition.

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All partners are required to process your data securely and only as instructed by us.

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5. Data Storage & Retention
Your data is stored securely on servers based in the UK or EEA, or with providers that offer adequate data protection standards.

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We retain your information only as long as necessary:

• For users: up to 7 years after your last activity (for legal and financial records).

• For vendors: up to 7 years from end of partnership.

• For marketing: until you opt out.

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6. Your Rights
You have the right to:

• Access a copy of your personal data.

• Request corrections or updates.

• Withdraw consent at any time (where applicable).

• Request deletion of your data (subject to retention requirements).

• Object to or restrict processing.

• Lodge a complaint with the Information Commissioner’s Office (ICO).

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7. Data Security
We take appropriate technical and organisational measures to protect your personal data against loss, theft, misuse, or unauthorised access. These include encryption, secure authentication, and limited access controls.

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8. Cookies & Tracking
Our app and website use cookies and similar technologies to:

• Keep you signed in.

• Understand user behaviour.

• Improve functionality and security.

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9. Children's Privacy
Streetly is not intended for children under the age of 18. We do not knowingly collect data from anyone under this age.

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10. Changes to This Policy
We may update this policy from time to time. Significant changes will be communicated via the app or email.